100 methods for total quality management by Gopal K Kanji

By Gopal K Kanji

From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a brief, obtainable connection with the a hundred most often followed equipment for enforcing overall caliber management.

Central to the publication is a large interpretation of TQM - the equipment addressed are proper to all these drawn to utilizing particular instruments, qualitative and quantitative, to help problem-solving, research and assessment within the administration technique. After an advent in short outlining the fundamental ideas of TQM, the majority of the e-book then presents transparent, concise outlines of the a hundred tools. It describes their goal, program - `how to exploit' - and merits, with examples. A type o

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How to use Each team member starts by wntmg ideas about customer needs on separate file cards. Then , laying the cards on a table without conversation to influence them , the team members should arrange them into the natural groups they can identify. Ideas which have an affinity for each other should be grouped together. An example of an affinity diagram is shown in Figure 1. Verbal data heading HA or H B Affinity Figure 1 Heading HA for He or HD Heading HB for HE or HF Affinity Affinity Affinity diagram Copyrighted Material 24 1 00 M E T H O DS F O R TOTAL QUALITY MANAG E M E NT Benefits Organizing data in the form of natural affinity can illustrate the associa­ tions rather than the strictly logical connections between customer needs.

56 98. 73 99. 00 % 1 00 90 . ' 80 70 -1 40 - � 30 - Z l> G> Cumulative % • • • • • I 50- ::J-. ,. ' , .. g '§. o •• .. .. • , • • .. .. .. .. J 58 1 00 M ETHODS FO R TOTAL QUALITY MANAG E M E NT How to use Pareto analysis is sometimes called the 80/20 rule. This means that 80 per cent of the problems are caused by 20 per cent of the activities and it is this important 20 per cent that should be concentrated on. There are six simple steps involved: 1 2 3 4 5 6 List the activities or causes in a table and count the number of times each occurs.

Having formalized their own processes, they then began to compare them with others outside the organization . C. Camp ( 1 989) Benchmarking: the Search for Industry Best Practices that Lead to Superior Performance. Milwaukee: ASQC Press. B. Karlof and S. Ostblom ( 1994) Benchmarking: a Signpost to Excellence in Quality and Productivity. New York: Wiley. Copyrighted Material 30 1 00 M ETHODS FOR TOTAL QUALITY MANAG E M E NT Method 5 Consensus reaching Purpose To give a team a methodical way of examining alternatives to reach a collective conclusion which all team members can accept.

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